Our custom shutters should be maintained as outlined below to ensure a quality and lasting finish.
NOTE THAT WARRANTY IS TRANSFERRABLE FOR RESIDENTIAL CUSTOMERS ONLY.
This warranty covers all products fabricated and installed by Southern Shutters, Inc.
Products installed by Southern Shutters, Inc. are warrantied to the original purchaser to be free from defects in materials and workmanship for a period of ten years where these products were installed. If an examination of the product by a Southern Shutters employee determines the product to be defective, then we will repair or replace the product at our discretion. A copy of the original sales receipt must accompany the product.
Please note that manufacturer’s recommendations must be followed for certain large sizes that require multiple blinds on a head rail to be warrantied. Grain patterns and slight warpage may occur and are considered acceptable. Slight variations in colors and pigments are also characteristics of our products resulting in variances from lot to lot, sampling, of previous purchases. These aspects are normal attributes of our products and as such are not covered under the warranty.
This warranty does not cover normal wear and tear or any damage or loss caused by misuse or abuse, or use for which the product was not designed or intended as determined by Southern Shutters. Examples of normal wear-and-tear items not covered under this warranty include the following:
Discontinued products are specifically excluded from warranty coverage. The warranty also does not apply to any damage from fire, flood, or any other acts of God.
Repair or replacement of the defective product is the sole remedy under this warranty. The warranty will be in effect for products installed according to specifications and in a climate-controlled environment. In order for this warranty to remain in effect, Southern Shutters or its authorized agents must perform all services. To obtain service, contact us.
This warranty gives you specific legal right. You may also have other rights, which vary from state to state.