When you call Southern Shutters for an in-home consultation, we will set up a time to discuss a varied selection of window treatments and make decisions about the styles you would like in your home. This consultation is complimentary; our factory representative will come to your house and measure your windows, discuss your options, and give you a quote for the project. Once you’ve made your final decision, a 50% deposit is required to place an order. Final payment is due upon installation.
No matter the product you’ve ordered, we ask that you remove any existing window treatments and move furniture out of the way before your appointment so that we can get right to work. If you need our installer to help you with this, let us know in advance, so we can allocate enough time to accomplish both the removal of your old window coverings and the installation of the new. Our goal is for a smooth and prompt installation every time.
Our custom interior plantation shutters are manufactured locally in Manor, Texas, and production can typically take 7-9 weeks. We will ask for your paint information, and if you don’t know your paint information, we will match it for you at no extra charge. A gallon of paint will be purchased for your order and a sample will be dipped and mailed to you. Once you’ve approved the paint sample, you simply send us the included stamped and addressed approval card with your signature. The same happens when you approve a stain if you’ve opted for a stained finish. Because stains can be more difficult to match, you’ll receive three hand delivered samples. They are delivered by one of our paint department professionals who will remain there to help you with your decision. If your stain blend is not correct, they can see firsthand what adjustments need to be made to provide you with a satisfactory stain blend.
The paint or stain approval process is independent of the shutter production process. Ideally, we would have the finish of your shutters approved far in advance of your shutters being ready for the finish to be applied. You will receive a call from our installation coordinator to schedule the delivery and installation of your custom plantation shutters, usually 7-10 days in advance of the actual installation day. Our installation coordinator will give you a half hour to an hour-long window of time during which your installer will arrive and let you know how long the process will take.
When our factory representative meets with you to measure your openings and provides you with a quote, you will usually pick the color of your blinds from a sample deck they have. Once you make your decision to purchase, we will require a 50% deposit. Our installation coordinator will call you to schedule your installation 3-5 days in advance of the date of installation.