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Frequently Asked Questions

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Inviting a service company into your home is a big deal. We are grateful for the opportunity to show you what we can do to enhance your home. To help learn more about us and what we offer, we’ve provided the answers to some of the most common questions we receive from homeowners. If you have another question that isn’t listed here, give us a call. Our knowledgeable team can address all your concerns and help you get closer to the beautiful window treatments your house deserves.

Do you provide free estimates?

We provide free in-home estimates as long as you are in our service area. We cover the Central Texas/Austin area, as well as surrounding areas.

Do You Subcontract?

We never subcontract work out. Each and every step of the process is completed by our own employeed installers!

What is the warranty on your shutters?

Southern Shutters has a transferable limited lifetime warranty that covers structural flaws and warping of components. It also covers the installation itself.

Where can I see examples of the shutters?

You can see representations of the products we provide, as well as the quality of our installation, in our beautiful showroom located in Georgetown, Texas. The showroom is open 6 days a week. With over 25 years in business, we can also provide you with plenty of referrals in your area.

Can you match my paint? See how in our paint matching video below!

Yes! Southern Shutters will use any paint or stain that the customer specifies, regardless of brand or formula. If that information is not available, we will custom-match the paint or stain, providing you with an actual sample of your paint or stain for your approval. No shutters are finished until you see and approve that sample.

What kind of wood do you use?

We use North American Basswood for its proven stability. All wood species used in manufacturing today have both good and bad qualities. Any of them, if properly processed, can be an excellent choice for shutters. The characteristics of North American Basswood have met our high standards in taking a beautiful finish and providing excellent durability to satisfy our client’s needs.

Why does it take so long to build the shutters?

We take pride in our reputation for providing superior shutters. Due to the high local demand for quality shutters and the time required to build each one with an eye for quality, we have a limit as to how many we can build in a week or a month. When demand exceeds our weekly or monthly capacity, we get a backlog. The nice thing about our system is that we are utilizing any extra time we have to ensure that when the job is done, it is done right!

How long do shutters take to install?

Most installations are completed in one day; however, it depends on the size of the order, so a very small percent of projects will take 2 days. Southern Shutters’ installers are employees instead of subcontractors. This means that our trusted installers are paid by the hour and not the job. That way, they install the job properly without rushing on to the next one.

Why do I care that they are made locally?

Being local, we have access to the same materials you and your builder have access to. We use the same paint or stain your builder used. We match the trim used throughout your house. If you have a problem, our factory is just outside of Austin in Manor.

Choosing to support a locally staffed manufacturer also means that the more than 35 people you are employing are spending their wages locally, thus helping central Texas prosper.

What is the maximum width of a shutter panel?

We will build panels up to 48 inches wide. We guarantee the structural stability of the shutter. However, any shutter over 36 inches wide will be supported by rubber bumpons (1/8-inch tall rubber feet) made by 3M. The evolution of plantation shutters seems to be bigger and more open (i.e., fewer visual obstructions), and we are doing whatever we can to give you what you want and ensure that it will last.

What type of maintenance should I expect?

We don't make paint or clear coat. We do, however, use the highest quality paints and clear coats. Maintenance would be the same for your shutters as it is for your window sills. Typical maintenance is occasional. Lamb's wool dusters work very well for dusting. Once a year, you may need to use a damp cloth. Otherwise, our shutters are built to last a lifetime.

Is the factory open to the public?

We are very proud of our factory, our products, and the entire Southern Shutters family. We always invite anyone to come to our beautiful showroom, but our factory is the heart and soul of who we are. Please visit us in Manor if you get a chance. You’ll see the rich heritage and pride that makes our shutters unique to central Texas. While most jobs these days are exported, you can come visit us to see why it is worth buying local. We don't have a dedicated tour guide, so call ahead when you plan to visit, and we will make sure Mark will be there. He is always happy to show off his factory.

Do you make shutters for "Tilt- In" windows?

Absolutely! Tilt-in windows can be convenient for accessing screens or cleaning the outside of the windows, but this feature can be challenging with traditional shutters, which can block the tilt-in capability. With some treatment companies, you have choose between the tilt-in window or the shutter, but here at Southern Shutters, we have adapted treatment designs that allow you to continue using the tilt-in function while you also enjoy all the benefits of shutters.

How Long Do Shutters Last?

The lifespan of shutters depends on several factors, including which company you turn to and how well you maintain them. Although shutters are a fairly simple product, when they are done correctly, they can last for the lifetime of the house. In fact, our customers from 25 years ago are still enjoying beautiful, durable shutters that look and work great! We are so confident in the quality of our work that we offer a lifetime transferrable warranty on our shutters.

Are Shutters Easy To Clean?

Yes, they are! When we prepare the shutters, we use oil-based paint, which puts a hard, protective finish on the shutters. This provides a smooth surface that is simple to clean. Plus, with wide louvers, you can easily fit your hand in between to dust or wipe down the louvers with a damp cloth on a regular basis.

Are Your Shutters Energy Efficient?

Shutters are very energy efficient. Base wood, the material we use to create our shutters, provides excellent insulation from the outside heat or cold. Instead of conducting the temperature into the room, the shutters absorb it while still blocking or allowing the light to come into the room. In fact, we’ve had many customers report lower energy costs after shutter installation!

Who does the installations?

At Southern Shutters, we are proud to have a team of top-notch professionals. Some of our installers have been with us for many years (even decades) and have impressive woodworking skills. We stand by our work, which is why we offer a lifetime transferrable warranty on all the shutters we fabricate and install. As a result, you can rest easy knowing that your shutters will look and work great for many years to come.